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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, Amacom Books
(영문도서) Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Paperback, Amacom, English, 9780814471715
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(영문도서) Be Your Customer''s Hero: Real-World Tips and Techniques for the Service Front Lines Paperback, Amacom, English, 9780814449059
(영문도서) Know Your Customers: Techniques To Help You Truly Understand Your Customers: Know Your Client Paperback, Independently Published, English, 9798451437292
Maximize Your Life: 5 Simple Ways to Improve Your Life Paperback, Createspace
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